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A IMPORTÂNCIA DA CULTURA JUSTA FRENTE AOS EVENTOS ADVERSOS.
(2024-06-18) MARIA FERNANDA DE OLIVEIRA BOTTA; RAYSSA BORBOREMA DE AZEVEDO; ADRIANA CARTA
The World Health Organization (WHO) points out that failures in patient safety are recognized as a major and growing global public health challenge, being one of the main causes of death and disability worldwide. A fair culture leads to the quality of assistance provided through the events that are notified, thus the growth of interest of institutions on this subject is clear, as when learning about the subject it is clear that the second victim confesses the error and the leader is able to make interventions in the flow, so that the same failure does not happen again. Therefore, the objective of this work is to discuss the importance of a non-punitive culture in the face of adverse events reported in health institutions. This is a bibliographical review carried out from September 2023 to January 2024, considering the keywords in the Health Sciences Descriptions of the last ten years that met the objectives of the work. A Fair Culture seeks to establish an environment in which the reporting of errors and adverse events is favored and encouraged, without fear of punishment. For this reason, it is important that nurses establish trusting communication with the team.